Anyway, we owe you a “Thank you!” for ordering a product from XTEINK.COM. We hope you are delighted with the items you receive from XTEINK, but if you are not perfectly satisfied, you may return them within 30 days of delivery for a refund or exchange.

The following items are not eligible for the XTEINK Refund Policy:

a) Promotional items
b) Gifts and freebies
c) Any items purchased from dealers or resellers and not directly from XTEINK.

Warranty

We offer a 1-year manufacturer's warranty following delivery for any failures or defects that occur through normal use. The warranty won’t be renewed for a replacement item.

Return & Exchange Terms:

We accept returns within 30 days following delivery. Orders must be returned by mail only.

Returns and exchanges are not available in other regions at this time.

To be eligible for a return or exchange, the item must be in its original packaging with all original contents undamaged. (We strongly recommend you keep your packaging for at least the first 30 days after purchase.) Please note that returns will not be accepted if any included accessories (such as screen protectors or bundled items) have been used or applied.

Accessories or other items received as part of a promotional offer or gift must be returned along with the original product. XTEINK cannot accept returned products that have been altered, scratched, or marked. 

To Return:

  • Returns and exchanges must be requested within 30 days of delivery.
  • The item must be returned in its original condition, including packaging.
  • Customers are responsible for the shipping costs associated with returns and exchanges.
  • Returns and exchanges cannot be processed for items purchased from third-party dealers or resellers.
  • No restocking fee will be charged for returned items (subject to availability).

How to Initiate a Return or Exchange:

Please email the XTEINK Team at support@xteink.com to request a return or exchange. We will provide you with the return address.

Shipping Fees:

  • Shipping charges for returned items are at the customer’s expense.
  • Items lost during transportation will not be compensated.
  • Refunds will be processed within two weeks after receiving the return package, for the merchandise value only (shipping fees are non-refundable).

Cancellation Policy:

  • Cancel Non-Processed Orders: Please email our Customer Service with your order number and reason to support@xteink.com.
  • Cancel Shipped Orders: Requests to cancel an order that has already shipped are not accepted.
  • Failed Delivery Orders:
    • If delivery fails due to customer error (e.g., incorrect address or unavailability), the refund will be less the shipping cost and a 50% restocking fee (subject to availability).
    • If the delivery fails for any other reason, we will either reship the order or issue a refund.

Pre-Order Products will ship within the specified time as displayed on the product details page.

Refund Policy (if applicable):

Refunds will be issued within two weeks of confirmation. For further details, please contact our Customer Service at support@xteink.com.

Kind Reminders:

  • Additional duties and/or taxes will not be refunded.
  • The shipping fee is non-refundable.
  • If you have not received your refund after it has been processed, please check your bank account again. It may take some time before your refund is officially posted by your credit card company or bank.

Unauthorized Firmware or System Modification:

Please note that unauthorized hardware disassembly or firmware modifications may compromise device integrity and lead to unpredictable performance issues. Users assume all risks associated with such interventions. XTEINK remains committed to support, but please be aware that damages directly caused by unauthorized modifications may limit the effectiveness of standard repair protocols.

Responsibility:

A full refund or replacement will be issued when the cost is caused by XTEINK. However, responsibility for any loss or issues due to the customer’s actions is on your end if delivery fails for any of the following reasons:

  • Incorrect shipping information was provided.
  • Unsuccessful delivery due to the recipient being unavailable.
  • Refusal to pay customs duties, resulting in parcel destruction or loss.

Kind Reminder for Unsuccessful Deliveries:

  • Re-ship or refund requests will be processed after we receive the returned package.
  • Shipping charges for the original and new packages will be at your expense.

For more information, please contact support@xteink.com.

Duty and Taxes:

All products from XTEINK.COM are VAT-excluded. Please check the customs policy in your country, as the price does not include any customs duties or fees.