XTEINK Global Return, Refund & Warranty Policy

This Policy applies exclusively to orders placed directly through the official XTEINK website.
Orders purchased through Amazon, Tiktok Shop, AliExpress, or third-party distributors are not covered by this policy. For assistance with these orders, please contact the seller or platform through which your order was placed.

1. Returns & Refunds

Return Period

Return and refund requests may be submitted within 30 days of receiving your order.

Eligibility for a Full Refund

A full refund will be issued once the returned product has been received, inspected, and approved, provided that one of the following conditions applies:
  • The product has a manufacturing-related hardware defect or cannot be powered on.
  • The wrong product was shipped.
  • The product is brand new and unopened, and the return is requested for personal reasons.
  • The device is free from scratches, dents, or other visible damage, and all original packaging and accessories are included.

Partial Refunds

A partial refund may apply in the following circumstances:
  • The device has scratches, dents, or other signs of wear.
  • The original packaging is missing or damaged.
  • Accessories are missing or damaged.
In these cases, the applicable handling or depreciation fee will be deducted from the refund amount based on the condition of the returned product.

Return Shipping Costs

For quality-related issues: If a quality-related issue is reported within 30 days of receiving the product, XTEINK will cover the return shipping costs for both directions.
For quality-related issues reported more than 30 days after delivery, the customer and XTEINK will each be responsible for one-way shipping costs.
For returns due to personal reasons: The customer is responsible for the international return shipping costs and any applicable customs clearance fees.
Except for returns handled through our U.S. or European warehouses, XTEINK does not provide prepaid return labels. Customers are responsible for arranging and shipping the return themselves.

Return Fees

  • Opened returns: A restocking fee of up to 20% may be charged, subject to applicable local laws.
  • Unopened returns: No restocking fee will be charged.
  • Scratches or visible wear: A 15% restocking fee will be charged.

Refund Processing

Once the returned product arrives at our warehouse, the inspection and processing process typically takes 5–10 business days.
Once the return has been approved, the refund will be issued to the original payment method within 7 business days.
The actual time for the funds to appear in your account may vary depending on your payment provider or financial institution.

2. Warranty

Standard Device Warranty

The XTEINK official store provides a 1-year limited warranty for the main device, covering the mainboard and display hardware.
The warranty is subject to applicable local laws.

Warranty Coverage

The warranty covers defects involving the mainboard, display, and other electrical hardware components.
The following items are not covered by the warranty:
  • Device housing or casing
  • Original packaging
  • User manuals
  • Protective cases
  • Other accessories
  • Consumable items

Cases Not Covered by Warranty

The following types of damage are not covered by the warranty and may be subject to paid repair or replacement:
  • Damage caused by accidental impact, dropping, or other external force
  • Water or liquid damage
  • A cracked or broken screen
  • Unauthorized disassembly, modification, or repair
  • An altered, damaged, or missing serial number
  • Malfunctions caused by firmware flashing
  • Damage caused by force majeure

Warranty Service Process

To request warranty service, please contact us at support@xteink.com and provide the following information:
  • Serial number (SN)
  • Order number
  • Proof of purchase
  • Photos or videos clearly showing the issue
Once our after-sales team has reviewed and confirmed the issue, we will provide you with the return address and further instructions.
When returning the product, please send the main device only. Accessories and charging/data cables do not need to be returned.
Please make sure to back up any important data before sending your device for service. XTEINK is not responsible for data loss that may occur during the repair process.
If the issue is confirmed to be a quality-related defect covered by the warranty, we will provide free repair or replacement.
If the damage is determined to be caused by the customer, we will provide a quotation for paid repair.

Current Replacement Process

For confirmed quality-related issues covered by the warranty, we currently arrange for a replacement device to be shipped directly.
For damage caused by external force, please contact customer service for details.

3. Contact Us

For any after-sales assistance, please contact our support team:
Email: support@xteink.com

Important Notice

Once an order has been confirmed, the shipping address cannot be changed.
Once an order has been shipped, it cannot be cancelled. In this case, the order must be handled through the applicable return process.
This latest Return & Refund Policy is effective as of 00:00 (GMT+8) on September 5, 2026, and Xteink reserves the right of final interpretation.
The right of interpretation belongs to the brand owner.
Effective date: September 5, 2026