SHIPPING TIME

We continue to do our best to ship orders quickly and answer all questions via email, chat, or phone during this challenging time. There may be some delays in areas under quarantine. Please check with your local postal carriers for more information.

Orders are typically processed within 1~5 days. However, orders placed on Friday/holidays/weekends will not be processed and shipped until the following business day.

*Pre-order items are excluded and will be shipped according to the estimated shipping time shown on the product page.

 

SHIPPING AREA

Australia, Austria, Belgium, Bulgaria, Canada, Colombia, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Macao SAR, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Ukraine, United Arab Emirates, United Kingdom, United States of America, Vietnam

 

United States

-Standard Shipping: $8, 5–10 business days

 

Europe Areas

-Standard Shipping: $8, 5–10 business days

 

Asia Areas(Japan, Singapore, Thailand, Malaysia, Hong Kong Area,  Taiwan Area)

-Standard Shipping: Free Shipping

 

Remote Areas (Higher Shipping Costs Apply)
Some remote areas may incur higher shipping costs of $12–$35. These include:

  • Puerto Rico, Alaska, Hawaii (United States)
  • Iceland, India (Taxes and duties included), Vietnam (Taxes and duties included), Norway, Malta, Croatia, Cyprus, Saudi Arabia

Additional Notes

  • All shipping times are estimates and may be affected by customs processing or unforeseen delays.
  • Business days do not include weekends or public holidays.
  • Tracking information will be provided via email once your order is shipped.
  • Xteink online shop can not ship to P.O. Box or APO/FPO military addresses in the United States.
  • Customers are responsible for any customs duties or import taxes required by their country.

* PRE-ORDER products will be shipped within the specified time. (The specific shipping date will be displayed on the product name on the product details page.)

* All shipping costs are non-refundable.

* If your order has exceeded typical shipping times, please email our Customer Care Center at support@xteink.com

 

SHIPPING SERVICE

All shipping services include tracking information. When the order is fulfilled, tracking information will be automatically sent to you. Email support@xteink.com directly if you did not hear from us.

 

SHIPPING ADDRESS

We strongly recommend that you dispatch to a reliable address, as Xteink is not responsible for lost or stolen orders.

Fill in your city and zip code, and try to match it with DHL's system. We can only ship if your address is accepted by the DHL system. Fill in wherever a place, such as shipping origin, is fine if necessary.

Physical addresses are preferred, as we are unable to guarantee the safety of items delivered to PO Boxes or Parcel Lockers. Also, the APO, FPO, or DPO address is not accepted.

 

LOST OR STOLEN PACKAGES

If a package is lost, damaged, or stolen during transit, it is the customer's responsibility to file a claim directly with the shipping carrier or courier service used. XTEINK is not responsible for packages lost or stolen after they have been shipped and handed over to the carrier.